RETURN
We want you to be satisfied with your purchases. If that’s not the case, simply request a return through our Return Portal! We will gladly accept merchandise that meets the eligibility. So, just follow the instructions below for an easy return. 😊
RETURN PROCESS
RETURN LABEL FEE
Return label will be charged at USPS weighted rate
TO BE ELIGIBLE FOR A RETURN
- Unopened and unused within 14 days upon shipment arrival date.
- In the original package
- In the same condition that you received it
*Final sale items cannot be returned
RETURN ADDRESS:
LAVIEN US
328 Changebridge Rd
Pine Brook, NJ 07058
EXCHANGE
We are unable to offer exchanges at this time.
REFUNDS
TIMING FOR A REFUND
When we receive your package, we will process the refund within 7 business days and email you this transaction has taken place.
There is often some processing time before a refund is posted, hence if you haven't received a refund yet, first check your bank account again
REFUND FOR MY ORDER
METHODS OF REFUND
- Credit card: Refund your purchase amount to that same card
- Reward Point: Credit equivalent points to your account